How to Access Inmovilla and Manage Your Access Data

If you are starting your experience with Inmovilla, it is essential to understand from the beginning how to correctly access the CRM and which data you can manage independently within the platform.

The access process is simple, but it is crucial to become familiar with the meaning of each field, understand the information we provide when creating your account, and distinguish which modifications you can make yourself and which require support team intervention.

 

Official URL to Access Inmovilla

To enter the Inmovilla CRM system, you must go to the following web address:

• crm.inmovilla.com

Upon accessing, you will find the login screen where you must enter three essential pieces of information to authenticate correctly.

Credentials Required to Log In

 

Before accessing, you will have received an email with your credentials. The essential data for login are:

• Office key

• User

• Password

These three elements form the basis for secure system access.

Language Options Available on the Access Screen

 

At the top of the login screen, you have the option to select the interface language. Usually, the main options are shown through flag icons. When you choose your preferred language, the screen will automatically update to the selected language.

For example, you can choose:

• Spanish

• English

• Portuguese

What is the Office Key?

 

The office key is an identifier assigned by default when your account is created. Generally, it is a short word related to the name of your real estate agency.

This value is set by our team during account registration and, although it is possible to request its change, it cannot be modified directly by the user from the platform.

If you wish to change the office key, you must send a request by email to [email protected]. Our team will evaluate the availability of the proposed key, and if it is already in use, it cannot be applied.

• The office key cannot be changed from settings

• The change must be requested from support

• Approval depends on the availability of the new key

User and Password Management

 

Unlike the office key, the user and password can be modified directly from the application, provided you have the necessary permissions (accessing Settings > Users).

By default, we assign an initial user, usually linked to the office, but this data is fully editable and you can update it anytime from the settings section.

Procedure to Recover a Forgotten Password

 

If you have forgotten your password, the recovery process is simple and integrated into the access screen.

You only need to provide two pieces of information:

• Office key (as explained above).

• User

After entering this information, you will receive an email with instructions to reset your password and regain access securely.

 

What You Will Find Upon Entering Inmovilla

 

Once inside the system, you will access the main CRM environment, where the control panel with your indicators and key functionalities is displayed.

In the upper right corner, you will see the user avatar, which acts as a direct access to various options related to managing your office and your personal profile.

 

How to Modify Your Office’s Main Data

 

To update your agency’s general information, follow these steps:

• Click on the user avatar located at the top right.

• Select the My Office option.

• Edit the available fields in the configuration.

From this panel, you can modify relevant public data of the agency, such as:

• Physical address of the agency

• Contact phone number

• Public email address

This public email is the one used, for example, in publications and communications visible to clients and users.

 

Data That Cannot Be Modified from the My Office Section

 

It is important to distinguish between the agency’s operational data and administrative data.

While public data can be adjusted from My Office, any modification related to billing data must be managed through the corresponding department.

To change billing data, send your request by email to [email protected].

In summary:

• Agency public data: editable from My Office.

• Billing data: must be requested by email to the billing department.

How to Update User and Password from Settings

 

If you need to change your username or password, the procedure is done from the left sidebar, in the Settings section.

The detailed process is as follows:

• Access Settings.

• Select Users.

• Choose the user you want to edit.

• Modify the username if necessary.

• Enter the new password.

• Confirm the password.

• Save the changes to apply them.

It is essential to have the appropriate permissions to access this section and make modifications.

 

 

Important: Steps for the Password Change to Take Effect

 

Saving the new password is an essential step, but for the change to apply correctly, you must:

• Log out of the platform.

• Log in again with the new password.

If you do not perform this logout and new login, it may seem that the change has not yet been implemented.

Summary: What You Can Modify Yourself and What You Must Request

 

To avoid confusion, here is a clear summary of the modifications you can make directly and those that require external intervention:

• User: editable from Settings > Users.

• Password: editable from Settings > Users.

• Office public data: modifiable from My Office.

• Office key: must be requested from the support team.

• Billing data: must be managed through the billing area.

Quick Guide to Access Inmovilla

 

• Go to crm.inmovilla.com.

• Enter your office key, user, and password.

• If needed, change the language from the top of the screen.

• If you have forgotten your password, use the recovery option by providing the office key and user.

• Once inside, use My Office to update your agency’s public data.

• To change user and password, go to Settings > Users.

• After changing the password, remember to log out and log in again for the changes to take effect.

With this information, you will have complete control over basic access to Inmovilla and know exactly where to make each type of modification, avoiding wasting time on options that do not apply.