How to configure SMTP in Inmovilla to send emails from your own server

The SMTP protocol configuration in Inmovilla allows emails generated from the CRM to be sent through your corporate or dedicated mail server, instead of using Inmovilla's default server. This feature is highly recommended for companies seeking to maintain absolute control over their sending infrastructure, improve domain reputation, and optimize the delivery rate of their electronic communications.

Advantages and changes when enabling custom SMTP in Inmovilla

By default, Inmovilla sends CRM emails through its own SMTP server, acting on behalf of your email address. However, since this server centralizes a high volume of sends, it can sometimes affect deliverability and increase the likelihood of messages being filtered as spam.

When enabling a custom SMTP configuration, only the outgoing server is modified; all CRM functionalities remain intact. You will continue sending emails from Inmovilla and receiving replies normally. Additionally, if your SMTP provider offers advanced tools for analysis and tracking of sends, you will be able to access these metrics directly from their platform, facilitating thorough and professional control of your campaigns and communications.

It is important to emphasize that it is not necessary to contract a specialised newsletter service for this configuration. It is enough to have a corporate account or email with webmail access, as long as you have the correct SMTP parameters provided by the provider.

Essential information before starting the configuration

Before starting the process, it is essential to request the following precise information from your email provider or your company's system administrator. Avoid assumptions about technical data, as each service may require specific configurations that impact security and proper functioning.

• Outgoing mail server (SMTP): exact address of the server responsible for sending emails.

• Outgoing port: port number to be used for the SMTP connection.

• User: email address to be used for authenticating the sends.

• Password: key associated with the indicated email account.

• Security type: encryption or authentication protocol required by the provider (for example, SSL, TLS, STARTTLS).

Have all this information at hand before accessing the configuration form. If using an external or different sending service from the usual mail, confirm with that provider the exact credentials and parameters to ensure a successful and smooth configuration.

Detailed guide to configure the SMTP server in Inmovilla

1. Access Settings in Inmovilla. Go to the Management tab and select the SMTP option, located at the end of this section.

2. Define the scope of the configuration. You can choose to apply the SMTP configuration to the entire office or to specific users, according to your organisation's needs.

3. Enter the data provided by your provider. Carefully complete the fields corresponding to the SMTP server, port, user, password, and security type, ensuring each detail is accurate and up to date.

4. Enable the option to use custom SMTP. Check that all information is correct and save the configuration for the changes to take effect.

5. Verify the configuration status. The tool will show a warning if any data is missing or there is an error. If all parameters are correct, a green confirmation will appear indicating that the configuration has been accepted and is operational.

If an error warning appears, carefully review the entered fields comparing them with the information provided by your provider, paying special attention to the SMTP server, port, and security type. The green confirmation guarantees that the configuration has been correctly implemented and that the system is ready to send emails through your custom server.

How to monitor and manage sends after configuration

Once sending via custom SMTP is enabled, emails will stop going out through Inmovilla's server and will be transmitted exclusively through the server you have configured. For this reason, to check the status of a send, verify deliveries, or analyse possible issues, you must access your email provider's platform or service directly.

It is essential to understand that not enabling this configuration does not prevent the use of the integrated mail in the CRM, as Inmovilla will continue sending messages from its default server. However, using your own SMTP server is a recommended practice to improve mail traffic management, strengthen your domain's reputation, and reduce the likelihood of your messages being considered spam. It is worth noting that, although this configuration significantly improves deliverability, it does not guarantee 100% that all emails will reach the inbox.

Summary and final recommendations

To use your own mail server in Inmovilla, go to Settings > Management > SMTP, accurately enter the parameters provided by your provider, and enable the corresponding option. After saving the changes, validate that the tool confirms the success of the configuration. Remember that any queries or tracking related to message delivery must be done directly on the configured SMTP server, thus ensuring optimal and professional control of your communications.